Field Technology & Humanitarian Response · Field Technology · Country: Egypt, Indonesia, Iraq, India, Thailand, Pakistan, Malaysia
UNHCR digital gateway reaches nearly 300,000 users across seven operations
The multilingual portal connects refugees and other displaced people to registration, appointments and services in seven countries, with further expansion planned.
Editorial illustration of a multilingual digital gateway connecting displaced people to assistance.
UNHCR says its Digital Gateway has reached nearly 300,000 users and is live in seven operations: Egypt, Indonesia, Iraq, India, Thailand, Pakistan and Malaysia.
One entry point for several services
The portal is designed to connect users with information, registration and appointment functions through a mobile-accessible, multilingual service. UNHCR reports support for eight languages.
Expansion is planned
The agency says deployments in Peru, Rwanda and Nigeria are planned. Those are future intentions rather than completed launches and should be checked before local referral.
Digital access needs an offline route
Operations should monitor abandonment, device sharing, language coverage, accessibility, identity errors and risks created when sensitive case information appears on a shared phone.
PRISM has opened its country dashboards and launched a citation-grounded AI analyst. Humanitarian teams should test provenance, freshness, coverage and privacy before using either in operational decisions.
